FAQs • Tybee Island, GA • CivicEngage

When are bills sent, and when are unpaid bills delinquent?: Bills are mailed by the 5th working day of each month. They are delinquent on the 25th of that month and must be received by the cashier by closing. Bills received after due date will be charged a $15 late fee.

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Utility Billing

1. How do I initiate water, sewer and trash service?: Fill out the water/sewer/trash service application. The form is available online or can be picked up from City Hall during the hours of Monday - Friday, 8 a.m. - 5 p.m.

Once completed, return the form to the Water Department at City Hall along with your deposit.

City Hall is located at:
403 Butler Avenue
Tybee Island, GA 31328

2. How much are the deposits for water, sewer and trash?: For residential customers, the deposit is $200. Commercial Accounts require a $500 deposit and will be evaluated after 1 year. At that time the deposit can be adjusted to the average bill or the lesser of the 2.

3. Are there any other fees associated with water, sewer and trash service?: All new accounts are charged a $35 set up fee.

4. How are the fees and charges established?: City Council establishes fees and charges based on anticipated expenditures. City ordinances are available at City Hall for more detailed information concerning fees and charges. Also, a utility rate schedule can be obtained on line or by request.

5. What type of payment does City Hall accept for utility bills?: Payments at City Hall can be made by cash, check, money order or credit cards. Credit card payments can be made over the phone. Bank drafts are also available, and the form is available at City Hall or online. Payments can also be made by credit card online.

6. When are bills sent, and when are unpaid bills delinquent?: Bills are mailed by the 5th working day of each month. They are delinquent on the 25th of that month and must be received by the cashier by closing. Bills received after due date will be charged a $15 late fee.

7. Does everyone have to pay water, sewer and sanitation charges all year?: Yes, the fees and charges include an availability of service component plus a usage component. The fees and charges are structured to bring in the needed revenues to provide the needed services.

8. What discounts are available to senior citizens and how do I apply?: Senior citizens who file and qualify for homestead exemptions on their primary residence on Tybee and meet age and income requirements are given half-off the base rates for water and sewer and no charge for recycle. Application for Homestead Exemption can be made from January through April 1st. House hold income must be below 30,000 and proof of income and age must be submitted. All Citizens who have Stephen's Day qualify for the discounted rate on trash and recycling.